Terms of Service

1. Who we are

Kuldesac (the “Service,” “Site,” “we,” “us,” or “our”) is operated by Spendy LLC, a Florida limited liability company with a registered mailing address at 13900 CR 455 STE 107308, Clermont, FL 34711, USA. You can reach us at our contact page.

These Terms of Service (the “Terms”) form a binding agreement between you and Spendy LLC and govern your access to and use of kuldesac.com and any related sites, applications, APIs, and services we make available (collectively, the “Service”). By creating an account, requesting a login code, listing a business, submitting a quote request, or otherwise using the Service, you agree to these Terms and to our Privacy Policy.

If you do not agree, do not use the Service.

2. What Kuldesac is (and is not)

Kuldesac is a directory and lead-routing platform that helps homeowners and other consumers (“Customers”) discover local service providers (“Providers”) such as A/C, plumbing, pool, lawn, electrical, and similar trades. We also surface publicly available business information sourced from third-party providers (including Google Maps) to round out search results.

We are not a party to any agreement between Customers and Providers. We do not perform the work, we do not employ Providers, we do not supervise jobs, and we do not guarantee any outcome, quality, price, licensing, insurance, availability, or fitness for any particular purpose. Providers are independent businesses. Any contract, payment, dispute, refund, warranty, or liability arising from work performed is strictly between the Customer and the Provider.

Kuldesac is solely a directory and communications platform. We do not dispatch jobs, schedule appointments on a Provider’s behalf, inspect work sites, handle deposits or escrow, hold any funds related to Provider work, supervise or quality- check work, or otherwise involve ourselves in the relationship between a Customer and a Provider. Pricing, scheduling, scope, change orders, materials, workmanship, warranties, callbacks, refunds, and dispute resolution for any job are entirely between the Customer and the Provider. Any information, badge, ranking, suggestion, match, or message routing produced by the Service is offered for convenience only and is not a recommendation, endorsement, or referral within the meaning of any state home-improvement, contractor-referral, or consumer-protection statute.

3. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate information and keep it up to date.
• You are responsible for everything that happens under your account, including activity tied to your email address or device.
• We authenticate accounts using one-time email codes. Keep your email account secure; anyone with access to it can sign in as you.
• We may refuse to create, suspend, or terminate any account at our discretion, with or without notice, as further described in Section 11.

4. Customer terms

As a Customer using the Service you agree that:

• Information you provide in a search, saved location, quote request, or chat is your own, accurate to the best of your knowledge, and not misleading.
• You will only contact Providers about legitimate service inquiries. No spam, harassment, solicitation of unrelated business, scraping, or recruiting.
• You are responsible for vetting any Provider before engaging them — including license, insurance, reviews, pricing, and scope of work. We strongly recommend obtaining written estimates.
• Quotes, messages, photos, and other content you submit may be shared with the Providers you contact and stored to operate and improve the Service.
• You will not impersonate another person, submit fake quote requests, or use the Service to harm a Provider’s reputation in bad faith.

5. Provider terms

As a Provider that lists a business on Kuldesac you represent and agree that:

• You have authority to list and manage the business and that all business information (name, address, phone, services, coverage, hours, photos, promotions) is true, current, and not misleading.
• You hold and will maintain all licenses, permits, certifications, bonds, and insurance required for the services you offer in every area you cover.
• You will respond to Customer inquiries professionally, honor pricing and promotions you publish on the Service, and will not engage in bait-and-switch tactics.
• You will not list services you cannot lawfully perform, cover areas you do not serve, or create duplicate listings to game search visibility.
• You will not contact Customers for any purpose other than the service they requested, and you will not sell, share, or repurpose Customer contact information.
• You are solely responsible for collecting and remitting any taxes related to work you perform and for complying with all applicable consumer-protection, advertising, telemarketing (including TCPA), and home-improvement laws.
• You grant Spendy LLC a worldwide, non-exclusive, royalty-free license to host, display, reproduce, adapt for formatting, and distribute the content you submit (logos, photos, descriptions, promotions, coverage maps) for the purpose of operating and promoting the Service.

6. Fees, billing, auto-renewal, and refunds

Listing on Kuldesac may be free or paid depending on plan. Paid plans are billed through our third-party payment processor on the cadence shown at checkout (typically monthly or annually) and renew automatically for successive periods of the same length at the then-current price until you cancel. By subscribing you authorize us and our payment processor to charge your payment method on file for all applicable fees, taxes, and renewals without further notice unless required by law.

• Primary categories. Every provider subscription includes up to six (6) primary service categories at no additional cost. Categories do not affect your monthly rate.
• Multi-state pricing. Your monthly rate is the tier price multiplied by the number of states in which you offer coverage. Coverage inside a state may be statewide or a custom polygon — the price is the same. Adding or removing a state adjusts your rate with prorated billing on your next cycle.
• Cancellation. You may cancel a paid plan at any time from your billing page or by emailing our contact page. Cancellation takes effect at the end of the current billing period and stops future renewals; it does not refund the current period.
• Price and plan changes. We may change prices, plans, features, or promotional pricing with reasonable advance notice; changes apply at your next renewal, and continuing to use a paid plan after the change constitutes acceptance.
• No refunds. Except where required by applicable law, all fees paid to Kuldesac are final and non-refundable. This includes (without limitation) fees for business listings, subscription tiers, featured or premium placement, promotions, add-ons, lead credits, partial billing periods, unused features, downgrades, and accounts terminated for violation of these Terms. Refunds or credits will be issued only if we determine, in our sole discretion, that a charge resulted from a billing error or technical mistake on our end (for example, a duplicate charge or a charge after a confirmed cancellation). Dissatisfaction with a Provider, lead volume, search ranking, the outcome of a job, or business results is not a basis for a refund.
• Failed payments. If a charge fails we may retry, downgrade or suspend paid features, and/or terminate the listing. You remain responsible for unpaid amounts.
• Chargebacks. You agree to contact us first to resolve any billing dispute. Chargebacks or payment reversals issued without first attempting resolution may result in immediate suspension and a balance owed to us, including reasonable processing and collection costs.

7. Third-party data and Google content

The Service displays business information, maps, ratings, hours, and place details obtained from third parties, including Google Maps Platform. Your use of any Google-sourced content is additionally subject to the Google Terms of Service and Google Privacy Policy. Third-party content is provided “as is” and may be inaccurate, outdated, or incomplete. We are not responsible for it. If you are the owner of a business displayed on Kuldesac from third-party data and would like to claim, correct, or remove the listing, contact us at the email above.

8. Acceptable use

You agree not to, and not to allow anyone else to:

• Use the Service for any unlawful, fraudulent, deceptive, or harmful purpose;
• Post content that is defamatory, harassing, threatening, hateful, sexually explicit, violent, infringing, or otherwise objectionable;
• Submit false reviews, fake quote requests, or fabricated business information;
• Scrape, crawl, index, or harvest data from the Service except as expressly permitted by a written agreement with us, or use automated means to create accounts or place listings;
• Use the Service, or any data obtained from it, to train, fine-tune, evaluate, or benchmark machine-learning or large-language models without our prior written consent;
• Reverse engineer, decompile, or attempt to extract source code, except where this restriction is prohibited by law;
• Interfere with, probe, overload, or disrupt the Service or its infrastructure, or attempt to bypass rate limits, abuse-prevention measures, or authentication;
• Use the Service to send unsolicited communications (email or calls) in violation of the CAN-SPAM Act, TCPA, FTSA, or similar laws;
• Use the Service to discriminate against any Customer or Provider on the basis of any characteristic protected under federal, state, or local law;
• Misrepresent your identity, affiliation, qualifications, licensure, or insurance;
• Resell, sublicense, or commercially exploit any part of the Service without our prior written consent.

9. Content you submit

You retain ownership of content you submit. You grant Spendy LLC a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, display, reproduce, adapt for formatting and display, create derivative works of (for example, thumbnails and excerpts), and distribute that content as necessary to operate, secure, market, and improve the Service. You represent that you own or have all rights necessary to grant this license and that your content does not violate any law or third-party right. You waive any moral rights in your content to the maximum extent permitted by law.

10. Reporting, moderation, and interactive service status

You can report abuse, inaccurate listings, or suspected violations by emailing our contact page. We may, but are not required to, monitor, review, edit, hide, deactivate, or remove any content; suspend any listing; or restrict any feature, at any time, with or without notice, in our sole discretion.

Kuldesac is a provider of an “interactive computer service” under 47 U.S.C. § 230. Content posted by users (including Customers, Providers, and third-party data sources) is the responsibility of the person or entity who supplied it. We are not the publisher or speaker of user content and are protected by, and do not waive, the immunities available to interactive computer services under federal and state law. Any voluntary moderation we perform does not create an obligation to moderate other content.

11. Copyright complaints (DMCA)

We respect intellectual property rights and respond to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act, 17 U.S.C. § 512. To submit a notice, send the following to our contact page with the subject line “DMCA Notice”:

• Your physical or electronic signature;
• Identification of the copyrighted work claimed to be infringed;
• Identification of the material on the Service you claim is infringing, with a URL or other location sufficient to find it;
• Your name, address, telephone number, and email address;
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or are authorized to act on the owner’s behalf.

We may remove or disable access to allegedly infringing material and may terminate the accounts of repeat infringers. A counter-notification may be submitted to the same address and must contain the elements required by Section 512(g).

12. Electronic communications and email consent

By creating an account, requesting a login code, submitting a quote request, contacting a Provider, or providing a phone number, you consent to receive electronic communications from us and from Providers you choose to contact, including:

• Transactional emails and in-app notifications related to authentication, account activity, quote requests, Provider responses, billing, security, and legal notices;
• Service messages from the Provider(s) you contact about your inquiry; and
• Marketing communications, where permitted by law and only until you opt out.

Frequency varies. You can opt out of marketing emails using the unsubscribe link in any such email. Opting out of marketing does not stop transactional emails or in-app notifications required to operate the Service. Kuldesac does not currently send SMS or text messages. You also consent under the federal E-SIGN Act and Florida’s Electronic Signature Act to receive contracts, disclosures, notices, and records from us in electronic form.

13. No background checks; mutual release between users

Limited documentary verification only; no background checks or audits. For some Providers we may review documents that a Provider voluntarily submits — such as a business registration, a state or local license number, or a certificate of insurance — and may display a “Verified Business,” “Verified Insurance,” or “Verified License” trust signal on the listing. Any such review is a limited, point-in-time check of the document the Provider provided. We do not perform background checks, criminal-history checks, credit checks, reference checks, site visits, workmanship audits, ongoing license monitoring, or independent verification with the issuing authority or insurer beyond what is reasonably visible on the document submitted. We cannot and do not guarantee that any document is genuine, current, unaltered, or that the Provider has not falsified, expired, revoked, or replaced it after submission. Documents can be forged, licenses can lapse, insurance can be cancelled, and businesses can change hands without our knowledge. A trust signal is not an endorsement, recommendation, certification, guarantee, or warranty of the Provider, the Provider’s work, the Provider’s qualifications, or the accuracy of any information on the listing, and you should independently verify any credential that matters to you (for example, by checking the state licensing board, calling the insurer, or asking for a current certificate of insurance naming you as a certificate holder) before hiring. Ratings, badges, “premium” status, “featured” placement, and rankings reflect platform features (and, where applicable, paid placement), not an endorsement, vetting, or guarantee of any kind.

No liability for Provider or Customer conduct. Spendy LLC has no involvement in, oversight of, or responsibility for the acts or omissions of any Provider or Customer, including (without limitation) the quality, timeliness, safety, legality, or completion of any work; pricing, billing, deposits, or refunds between users; damage to property; personal injury; theft; fraud; misrepresentation of licensure or insurance; failure to obtain permits; failure to honor warranties; or any other conduct. You acknowledge that we are not your contractor, broker, agent, referral service, joint venturer, partner, or fiduciary, and that no such relationship is created by your use of the Service.

To the maximum extent permitted by law, you release Spendy LLC and its affiliates, officers, employees, and agents from any and all claims, demands, damages, losses, and liabilities of every kind (whether known or unknown, suspected or unsuspected, disclosed or undisclosed) arising out of or in any way connected with any dispute, interaction, contract, service, payment, injury, property damage, or other matter between you and another user of the Service. If you are a California resident, you expressly waive California Civil Code § 1542 and any similar law of any other jurisdiction.

13a. Customer-shared contact information and addresses

To request a quote or schedule service, a Customer typically needs to share contact information (such as name, phone number, and email address) and the address or location where work would be performed, along with any photos, notes, or other details voluntarily provided. By submitting a quote request, sending a message, or otherwise sharing information with a Provider through the Service, the Customer authorizes Kuldesac to transmit that information to the selected Provider(s) for the purpose of responding to the request. Once that information has been shared with a Provider, it is in the Provider’s possession and is governed by the Provider’s own privacy and data-handling practices, over which Kuldesac has no control. Customers should share only the information they are comfortable disclosing to that Provider and should not include government identifiers, payment-card numbers, or other sensitive information in quote-request messages. Providers agree to use Customer information solely to respond to the specific service inquiry and not for unrelated marketing, resale, or any purpose prohibited by Section 5 of these Terms or by applicable law (including the TCPA, CAN-SPAM, the Florida Telephone Solicitation Act, and the Florida Information Protection Act).

13b. Florida consumer notice

Kuldesac is operated from Florida and many Providers listed on the Service operate in Florida. Construction, home-improvement, electrical, plumbing, HVAC, and similar services performed in Florida are generally regulated by the Florida Department of Business and Professional Regulation (DBPR) and, in some cases, by county or municipal licensing authorities. Florida law (including Chapter 489, Florida Statutes) requires contractors performing certain work to be licensed. Before hiring any Provider, you should independently verify the Provider’s license at myfloridalicense.com or with the appropriate local authority, request a current certificate of insurance, and obtain a written contract. Kuldesac is not a licensed contractor, contractor referral service, or home-improvement broker, and nothing on the Service constitutes a referral, recommendation, or guarantee of any Provider’s licensure, insurance, or qualifications.

14. Suspension and termination

We may suspend, deactivate, or permanently ban your account, your business listing, or your access to the Service, with or without notice, if we reasonably believe that you have:

• Violated these Terms, our Privacy Policy, or any applicable law;
• Misrepresented your identity, licensure, insurance, or business information;
• Submitted fake reviews, fake quotes, fake businesses, or duplicate listings to manipulate visibility;
• Harassed, threatened, defrauded, or discriminated against another user;
• Sent unsolicited marketing, spam, or solicitations outside the scope of the requested service;
• Initiated chargebacks or payment reversals without first attempting to resolve a billing issue with us;
• Attempted to scrape, reverse engineer, attack, or otherwise abuse the Service;
• Created a new account to evade a prior suspension or ban; or
• Engaged in conduct that exposes Spendy LLC, our users, or third parties to legal, financial, reputational, or safety risk.

Upon termination your right to use the Service ends immediately and any paid fees are forfeited. Sections that by their nature should survive (including ownership, fees already accrued, content license, disclaimers, release, indemnity, limitation of liability, and dispute resolution) will survive.

15. Disclaimers

THE SERVICE AND ALL CONTENT, BUSINESS INFORMATION, AND PROVIDER LISTINGS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

WE DO NOT ENDORSE ANY PROVIDER OR CUSTOMER AND DO NOT VERIFY LICENSES, INSURANCE, BACKGROUND, CREDIT, QUALITY, PRICING, OR OUTCOMES. ANY DECISION TO HIRE, WORK FOR, OR TRANSACT WITH ANOTHER USER IS MADE AT YOUR OWN RISK. ANY MATCHING, RANKING, SUGGESTIONS, OR FEATURED PLACEMENT GENERATED OR AIDED BY ALGORITHMS OR AI ARE PROVIDED FOR CONVENIENCE ONLY AND DO NOT CONSTITUTE PROFESSIONAL ADVICE.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SPENDY LLC, ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the smallest extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Spendy LLC and its affiliates, officers, employees, and agents from and against any claim, demand, loss, liability, damage, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your content; (c) your interactions, transactions, or work performed with another user; (d) your violation of these Terms or any law; or (e) your violation of any third-party right. We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with us.

18. Binding arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SPENDY LLC TO RESOLVE MOST DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT, AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU HAVE THE RIGHT TO OPT OUT AS DESCRIBED BELOW.

Informal resolution first. Before starting an arbitration, you and Spendy LLC agree to try to resolve the dispute informally for at least 60 days. Send a written notice describing the dispute, the relief requested, and your contact information to Spendy LLC, 13900 CR 455 STE 107308, Clermont, FL 34711, and to our contact page. We will send notices to the email associated with your account.

Arbitration agreement. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Arbitration Rules for non-consumer claims), as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitration will be conducted in English, by a single arbitrator, in Lake County, Florida, or by video or phone at the consumer’s election. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You and Spendy LLC agree to bring claims against each other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative proceeding. If this class-action waiver is found unenforceable as to any claim, that claim must be brought in court and severed from any arbitration; the remainder of this Section will remain in force.

Carve-outs. Either party may (a) bring an individual action in small-claims court for disputes within that court’s jurisdiction, and (b) seek injunctive or other equitable relief in court to protect intellectual property rights, confidential information, or to address unauthorized access to or use of the Service.

30-day opt-out. You may opt out of this Section 18 by sending a signed written notice to our contact page with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms. The notice must include your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

19. Governing law, venue, and jury waiver

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles, and (for arbitrable claims) by the Federal Arbitration Act. For any claim not subject to arbitration (including small-claims and equitable-relief actions described above), exclusive venue lies in the state or federal courts located in Lake County, Florida, and each party consents to personal jurisdiction there. To the maximum extent permitted by law, each party irrevocably waives any right to a jury trial.

Limitations period. Any claim arising out of or related to these Terms or the Service must be brought within one (1) year after the cause of action accrues, or it is permanently barred, to the extent permitted by law.

20. Force majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) due to events beyond its reasonable control, including acts of God, natural disasters, hurricanes, fires, floods, war, terrorism, civil unrest, pandemics, government orders, labor disputes, internet or utility outages, denial-of-service or other cyber attacks, and failures of third-party providers.

21. Notices

We may give notices to you by email to the address on your account, by posting in the Service, or by any other reasonable means. Notices to us must be sent to Spendy LLC, 13900 CR 455 STE 107308, Clermont, FL 34711, with a copy to our contact page. Notices are effective on receipt.

22. Export, sanctions, and U.S.-only service

The Service is operated from and intended for use in the United States. You represent that you are not located in, and are not a national or resident of, any country or region subject to a U.S. embargo or comprehensive sanctions, and that you are not listed on any U.S. government list of prohibited or restricted parties. You will not use or export the Service in violation of U.S. export-control or sanctions laws.

23. Accessibility

We are committed to making Kuldesac accessible. If you have difficulty using any part of the Service because of a disability, please contact our contact page and we will work in good faith to address the issue.

24. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Effective” date at the top and, if the changes are material, take reasonable steps to notify you (for example, by email or an in-app notice). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, your sole remedy is to stop using the Service and cancel your account.

25. Miscellaneous

• If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.
• The parties are independent contractors; nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship.
• Our failure to enforce a right is not a waiver of that right.
• You may not assign these Terms without our prior written consent; we may assign freely, including in connection with a merger, acquisition, or sale of assets.
• Headings are for convenience only and do not affect interpretation.
• These Terms, together with the Privacy Policy and any plan-specific terms shown at checkout, are the entire agreement between you and Spendy LLC regarding the Service and supersede all prior or contemporaneous agreements on the same subject.

26. Contact

Spendy LLC
13900 CR 455 STE 107308
Clermont, FL 34711
our contact page